Med Spa Policies

Need help? Call +1 (212) 749-1000

Appointments

We advise guests arrive 5 minutes before your scheduled appointment time to allow for registration/check-in and preparation for your treatment. We require a $50 deposit (sometimes up to 100% deposit) for all appointments that are made without vouchers or packages with the clinic. We do not accept walk-ins and do not take anyone early…Please do not come super early hoping to be “squeezed’ in as we have limited seating and busy schedules.

Late Arrivals

Arrival after 15 minutes, may affect the allotted time of the service. Your service type may be changed to avoid delays for other guests. We will make every effort to accommodate guests for their full appointment time but this may not always be possible. For all customers we understand many unexpected situations can occur such as delays due to traffic, finding a parking spot…etc. So please plan accordingly. Anything later than 20 minutes is subject to cancelling and rescheduling.

Children / Guests

You cannot bring children with you to your appointment unless you have another adult to accompany you to watch your child in the waiting area. Children under the age of 18 cannot wait in the waiting area unattended. No children are allowed in the treatment rooms under any circumstances. If you cannot find childcare, you will need to reschedule. For child safety and liability reasons you need to adhere to these guidelines. You may only be accompanied by one guest and they must wait in the waiting area. Nobody aside from our staff is allowed in the treatment room during your procedure. If you are disabled and require any assistance please let us know at the time of booking.

Late Cancellation / No-Shows

Guests are responsible for lateness and no-shows. If you are a no-show to your scheduled appointment your deposit will be redeemed for that session and you will not receive a refund. If paying with a voucher, the voucher will be redeemed and there will be a no show fee of $50.00 to schedule another appointment. Any no shows related to service packages are subject to the forfeit of that scheduled treatment. Guests who cancel or reschedule reservations before 24 hours of their appointment time are granted full credit at the clinic.

Payments & Gratuity

The clinic accepts Cash(We do not carry change.), MasterCard, Visa, American Express, Discover and Care Credit as payment. Service Providers prefer cash tips but also have Venmo if that is easier.

Groupon / Living Social

Groupon and Living Social vouchers are limited to one per client per lifetime, NEW CLIENTS ONLY. Vouchers have treatment areas listed and are not valid for any other areas. Vouchers cannot be used to correct another injector’s work. If you are dissatisfied with another clinic’s treatment, we can help correct it but this cannot be done with a discounted voucher.

Special Conditions

Please notify our receptionist before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, are pregnant, or have any allergies to lidocaine.

Prices Subject to Change

We are constantly updating and expanding our services and strive to keep our website and menu prices updated. Please be advised that prices and services are subject to change.

Service Refunds

We will be happy to fully refund you on most service packages from the clinic within 30 days of your purchase. After 30 days we are unable to give any refunds, however you may transfer your service package to any family member or friend at your request. All purchased packages have no expiration date and can be used at any time. If you have started using your package and request a refund due to unforeseen circumstances, you will only receive a refund based on the original service price.

Product Refunds

The Company agrees to refund only 100% back to the client upon compliance with the following regulations: (1) An original receipt must be Submitted along with returned products; (2) The product must be returned in person within 10 business days of purchasing; (3) Refund will be given in the form the purchase was made; (4) Product/s must be in original packaging, and not have significant visual damages or usage; (5) All or any products sold at a sale or discounted price are marked as final sale.

Covid - 19

At this time we are still required to wear masks during treatment in medical facilities. You are allowed to remove your mask during your procedure but must put it back on before leaving the treatment room.